Customer satisfaction matters to Mr B’s Extracts. If there is a problem with your order, contact us as soon as possible so our support team can review the issue.
Order Issues
Please contact us if:
- You received the wrong item
- Your order arrived damaged
- Your order is missing an item
- You need help with an order status
- You believe there was a billing or product error
Contact:
Phone: (310) 774-2098
Email: sales@mrbsextracts.com
Return Eligibility
Due to the nature of the products listed on our website, some items may not be eligible for return once shipped, opened, used, or removed from original packaging.
Return eligibility depends on product condition, order details, safety rules, and applicable law.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us as soon as possible with:
- Your full name
- Order number
- Product name
- Photos of the issue
- A short explanation of the problem
We will review the issue and let you know the next step.
Cancellations
Orders may be canceled if they have not yet been processed or shipped. Once an order has entered processing or shipping, cancellation may not be available.
Mr B’s Extracts also reserves the right to cancel any order due to availability issues, incorrect customer information, payment issues, or legal restrictions.
Refunds
Approved refunds may be returned to the original payment method when possible. Processing times may vary depending on the payment provider.
Non-Refundable Situations
Refunds may not be available for:
- Incorrect addresses entered by the customer
- Failed delivery due to customer error
- Opened or used products
- Products damaged after delivery
- Orders placed in restricted locations
- Refused orders caused by customer non-compliance
Contact Support
For refund or return questions, contact:
Phone: (310) 774-2098
Email: sales@mrbsextracts.com